Support Center
Get in touch with the NexusVPN team
We are committed to providing you with a high-performance, private, and secure VPN experience. If you encounter any technical issues, have questions about your subscription, or want to submit feedback, our support team is ready to assist you.
Email Support
Our official customer support channel is available via email. Send us your inquiry and our support representatives will respond as soon as possible.
How to Help Us Help You
To help us resolve your issue as quickly and accurately as possible, please include the following details in your email if applicable:
- App Version: The exact version of the NexusVPN app installed on your device (you can find this in the app settings).
- iOS Version: Your device's operating system version (e.g. iOS 17.4).
- Connection Status: Whether you are having issues connecting, low speeds, or configuration errors.
- Virtual Location: The server location you were attempting to connect to (e.g., Tokyo 01, London 01).
- Error Messages: Any specific error messages or behavior shown in the app.